One Brooklyn Health System provider automates patient experience tracking to spot health equity gaps

Healthcare IT News is the industry’s authoritative source covering the people, policy and technology driving next-generation healthcare in the U.S. and throughout the world. Since 2003, it has been the voice of health IT, delivering editorial insights about compelling topics such as electronic health records, health information exchange, privacy and security, data analytics, patient engagement, population health and revenue cycle management.

At One Brooklyn Health System, tools such as the Brooklyn Health Equity Index survey are helping serve up valuable real-time insights to help develop training, policies and procedures that address racial disparities and social determinants.

Engaging patients and communities to take surveys is always a challenging task for provider organizations of all shapes and sizes, regardless of who they serve. But in some communities, gaining population-based insights is critically important, despite the challenges.