Patient Experience

The One Brooklyn Health Patient Experience team works in collaboration with your healthcare providers to respond to your urgent questions, assist with important resources, investigate patient complaints and address quality of care concerns. Our team is dedicated to ensuring that your care is provided in a safe, patient-centered, and caring environment. Committed to your health outcomes and quality of care, our team members listen and respond to our patients with respect and compassion. In addition, our team values our patients' families, helping to assist them with resources and information pertinent to their loved ones on-going health care needs. Patient satisfaction is our ultimate priority.  For questions or concerns please call the One Brooklyn Health Patient Experience office at Brookdale: 718-240-5020 or at Interfaith: 718-613-4290.

Pastoral Care is an integral part of OBH Patient Experience. Our Chaplains provide spiritual care and counseling to patients and family members of all ages. Our team in interdenominational and respects the spiritual and personal beliefs of each individual. Patients, families and staff members may request a chaplain visit by calling Patient Experience at 718-613-4290.

Below please find important links for your ease of access:

• OBH Nondiscrimination Policy: Our policy ensures that patients have the right to treatment without discrimination as to race, age, religion, sex, national origin, socioeconomic status, sexual orientation, gender identity or expression, disability, veteran status, or source of payment.
  Download Our Nondiscrimination Policy
• NYS Patient Bill of Rights: A Patient's Bill of Rights is a document that provides patients with information on how they can reasonably expect to be treated during the course of their hospital stay. These documents are, in almost all cases, not legally-binding. They simply provide goals and expectations for patient treatment.
  Download the NYS Patient Bill of Rights
• Speak Up Campaign: The goal of the joint commission Speak Up patient safety program is to help patients and their advocates become active in their care. Speak Up can be shared with all patients regardless of age or reading ability, since the infographics are easy-to-read.

  Speak Up about Your Medication (English)

  Speak Up about Your Medication (Spanish)
  Download the entire Speak Up Campaign

• NYC Sexual and Reproductive Health Care Bill of Rights: This Bill of Rights defines health as inclusive of access to sexual health care, birth control, gender-affirming health care, and abortion services, and will help ensure that all patients in New York City are protected from discrimination and harassment related to their sexual and reproductive health care decisions. Download NYC Sexual and Reproductive Health Care Bill of Rights

How do you file a concern/complaint?
The preferred method for submitting a concern is
through our online submission form as it allows for
more direct, timely receipt and review of your
concerns.

Visit: The Joint Commission website @ https://www.jointcommission.org and go to Report a
Patient Safety Concern or File a Complaint

If your concerns are not resolved, you may contact the
Joint Commission’s Office of Quality Monitoring by either
calling 800.994.6610 or emailing complaint@jointcommission.org.
***The Joint Commission is not a health care provider. If you have a medical emergency, please call 911.

If you are having thoughts of harming yourself or experiencing a mental health crisis, please call 988, The Suicide and Crisis Lifeline.

If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or hospital staff member. If the problem cannot be resolved by hospital staff, you may contact the New York State Department of Health by mail or by phone.

By Phone:
Please call the toll-free number at 1-800-804-5447
By Mail:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237

By Facility Complaint Form:
Complete the Facility Complaint Form and submit
electronically in the link below:
https://apps.health.ny.gov/surveyd8/facility-complaint-form